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Component Lab / application-data / customer-health-scorecard

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Open experiment

Customer health scorecard

Combines product usage, support, relationship, and renewal signals into an explainable account score. Signal toggles reveal their contribution and update the overall score explanation. Every score factor remains inspectable rather than reducing account risk to an unexplained number.

Lab tested Responsive Dark mode Interactive
Version
1.0.0
Updated
2026-08-04
Dependencies
Zero
Preparing the interactive workbench…

Implementation field notes

Use customer health scorecard confidently.

The preview and source are only the starting point. Use these notes to decide where the component fits, preserve its accessibility contract, and verify the adapted result.

Good fit for

  • Analytics products
  • Operations
  • Executive reporting

This customer success pattern works best when its purpose is clear in the surrounding page hierarchy.

Accessibility contract

  • Interactive targets use labelled native controls and retain a visible focus treatment.
  • State, totals, filtering, and errors are communicated with persistent text instead of color alone.
  • The layout reflows without changing the semantic reading order, and motion respects reduced-motion preferences.

Integration plan

  1. Copy the standalone HTML and scoped CSS into an isolated page.
  2. Adapt primary accent, secondary accent, surface color, text color through the Inspector.
  3. Connect the defensive JavaScript, then test every control with a keyboard.
  4. Review the result at 375, 768, 1024, and 1440 pixels before shipping.

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